Where people in dispute cannot resolve the matter between themselves, perhaps because they are too close to the issues, a trained and neutral third party can usually break the deadlock.
A Pragmatic Process
It is not about who is right or wrong but finding a resolution that all sides can live with. The focus is on getting past a dispute and all the time, cost and stress that such battles tend to entail.
The Parties are in Control
The mediator has no power to impose any settlement, but merely helps the parties come to their own solution. Any participant is free to leave the process at any time. What is more, all conversations are confidential and cannot be used if the matter does go to court.
Not a Legal Battle
Parties may well still be advised by lawyers, even at the mediation session if appropriate, but as the discussions are about what the parties need beyond the dispute, legal rights and positions are not the main concern.